Customer Service Agent

Our client is a leading Company in the Banking Industry. They are now looking for a Customer Service Agent to join them. 

Roles & Responsibilities:

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Attending all types of enquiries calls within the TAT.
• Schedule appointments, maintain a tracker and update appointment calendars.
• Hear and resolve complaints from customers or the public. First point resolution.

Preference:

• Minimum 3-5 years of experience in relevant field.
• Ability to adapt to a variety of ethnic cultures and personalities.
• Immediate joiners only.

Qualifications:

• Any Bachelor’s degree
• Computer-literate performer with extensive software proficiency covering wide variety of

applications.

• Exceptional listener and communicator who effectively conveys information verbally and in writing

Benefits:

• Visa
• Medical Insurance