Call Center Agent

Our client is a leading company in Retail Industry. They are now looking for a Call Center Agent to join them.

Roles & Responsibilities:

• Conduct and manage inbound and outbound calls and chats in a timely manner.
• Identify client needs / concerns, clarify information, and provide solutions.
• Take advantage of opportunities to upsell services.
• Manage customer bookings; always provide top-notch customer service.
• Achieve monthly KPIs and targets.

 Preference:

• Arabic Speakers
• Immediate Joiners
• Proven work experience as a call centre or similar role.

 Qualifications:

• Any Bachelor’s Degree.
• Excellent communication abilities (verbal, phone, and WhatsApp) with a customer service attitude.
• The ability to stay focused, review work, and share only accurate details with guests.
• Microsoft office knowledge (teams, excel, word).

Benefits:

• Visa
• Insurance