Call Center Agent

Our client is a leading insurance company. They are now looking for a Call Center Agent to join them.

Roles & Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in the database in a comprehensible way

 Preference:

• Immediate Joiners
• Minimum 2 years’ experience in relevant field
• Ability to multi-task, set priorities and manage time effectively

 Qualifications:

• Any Bachelor’s Degree
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices

Benefits:

• Visa
• Insurance