Telecoms & ICT

Level 1 Engineer

location United Arab Emirates
location Aug 30, 2021

price AED 8000 - AED 9000

contract Contract

time Full time

Our client is an Telecom company. They are now looking for an IOT M2M L1 Engineer to join them.

Roles & Responsibilities:

  • Incident Management
  • Performing Level 1 Troubleshooting across different verticals.
  • Tickets issuance towards internal and external teams.
  • Ability to perform daily audits.
  • Ability to troubleshooting on connectivity issues (IPBB, RAN & PS nodes).
  • Dealing with different types of gateways.
  • on time escalation via appropriate channels and via defined process.
  • Problem management
  • Identifying the network problems and work/escalate them.
  • Cloud and virtualization
  • Change Management
  • Initiating CAB meeting together with the other verticals
  • Understanding the change management that needs to be implemented and update in the tracker
  • Update the KPI monthly report of the change management
  • Prepare monthly dashboard report of Change Management
  •            Digital Payment
  • Bank meeting for Dormant Retrieval of Digital Payment
  • Creating of Monthly billing report
  • Initial troubleshooting with the customer for Digital Payment terminals
  • Update the KPI monthly report of the Digital payment
  • Prepare monthly dashboard report of Digital payment
  •            Inventory Management
  • Updating the tracker for device installation, replacement and suspension, SIM, terminal & accessory inventory.
  • Updating the Digital payment tracker




  • Immediate Joiners




·         Bachelor degree of Telecommunication & Electrical engineering, Bachelor of Science in Electronic & Communications Engineering or Equivalent




PS core related certificates, Microsoft Azure




  • Air ticket for Self
  • Insurance for Self




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