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BPO & Call Centre and Customer Service

Key Account Manager

location United Arab Emirates
location Sep 9, 2021

price AED 12000 - AED 15000

contract Permanent

time Full time

The client is looking to hire a professional with excellent customer support and team management experience in a call center environment.

Responsibilities : 

  • To directly solve or assist call center agent in solving complex inquiries of the customers
  • To supervise the call center team remotely and align on progress and issues handled on a daily basis
  • To liaise with external stakeholders to obtain information needed to respond to customers within 48 hours
  • To ensure overall quality control of the customer support process

Additional Responsibilities : 

Provide feedback to call center agents

Liaise with external stakeholders

Regularly updates the client on the progress

Requirement :

• 4+ years of experience in relevant areas of expertise

• Previous experience in customer support and team management

• Excellent communication skills

• Ability to work remotely with people in an effective way

• Ability to use digital customer support platform

 

Contract Duration : 3 Months

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