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Admin and Secretarial

Customer Services Executive

location الإمارات العربية المتحدة
location Sep 19, 2021

price AED 4500 - AED 5000

contract Contract

time Full time

Our client is a Leading MNC Insurance Company. They are now looking for a Customer Service Executive to join them.

 

Roles & Responsibilities 

  • Provide extraordinary service to our customers via phone, email, and other access channels
  • Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
  • Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
  • Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management
  • Being a role model for the team demonstrating outstanding personal behaviours and performance
  • Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
  • Handling patients, referral sources, and administrative department inquires

 

 Preference

  • Preferred Insurance domain experience
  • Preferred immediate joiners
  • Proven work experience as a Customer Service Executive

 

Qualifications:

  • Good time-management skills
  • Great interpersonal and communication skills
  • MBA/ BBA/ B.com/ M.com etc.
  • Minimum 2 to 5 years of relevant experience

 

 

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